Privacy Policy

AlgoLens ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.

1. What we collect

Account information: When you register, we collect your email address, name, and a password hash. We never store plaintext passwords.

Trading data: When you install our expert advisor, it sends your trade history to our servers — including trade open/close times, prices, volumes, magic numbers, and profit/loss. We do not receive your broker login credentials, account balance, or personal broker information.

Usage data: We collect standard server logs including IP addresses, browser type, pages visited, and timestamps. This helps us diagnose issues and improve the product.

Payment data: Payments are processed by Stripe. We do not store credit card numbers. Stripe's privacy policy governs payment data. For AlgoLens Factory, we also keep the Stripe identifiers and the card fingerprint described in Section 9.

Contact submissions: If you contact us, we store your name, email, and message to respond to your inquiry.

2. How we use it

• To provide and improve the AlgoLens service
• To calculate analytics, metrics, and insights from your trading data
• To send transactional emails (account confirmations, subscription receipts)
• To respond to support requests
• To detect fraud and ensure security
• To comply with legal obligations

We do not send marketing emails unless you explicitly opt in.

3. Your trading data

Your trading data is private by default. It is visible only to you in your dashboard. If you choose to create a public sharing page, only the metrics you explicitly enable will be visible to others. You can delete your public page at any time.

We do not use your individual trading data to train AI models, benchmark against other traders without consent, or share with third parties for commercial purposes.

4. Data sharing

We do not sell your personal data. We may share it with:

• Service providers: Companies that help us operate (hosting, payments, email delivery). They process data only under our instructions.
• Legal requirements: If required by law or to protect rights, property, or safety.
• Business transfers: If AlgoLens is acquired or merged, data may transfer to the new owner under equivalent protections.

5. Data retention

We keep your Analytics data while your account is active. If you cancel, your account becomes read-only and your Analytics data is retained for 90 days, after which it is permanently deleted unless you request earlier deletion.

Purchase records are different. Your licenses and the consent you gave at checkout are kept as records of your purchase, even after you cancel or delete your account. We do not delete them on a fixed schedule.

Some data may be retained longer where required by law (e.g., financial records).

6. Your rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing

A deletion request does not remove the purchase records described in Section 5.

To exercise these rights, email contact@algolens.ai. We will respond within 30 days.

7. Security

We use industry-standard security measures including TLS encryption in transit, encrypted storage at rest, and access controls. Our expert advisor communicates exclusively over HTTPS.

No system is 100% secure. If you discover a security issue, please report it to contact@algolens.ai.

8. Cookies

We use cookies for session management (keeping you logged in) and basic analytics. See our Cookie Policy for full details.

9. AlgoLens Factory

The app keeps your work on your computer. AlgoLens Factory is a desktop app. Your factories, strategies, EAs, reports, price data, and settings stay on your computer. We do not receive them. The app has no telemetry or usage analytics. If you turn on remote access, it works only on your local network, and nothing from it is sent to us.

When the app contacts us. Only to activate, to deactivate, to check your license (about once a week when you are online), to ask which version is the newest (when the app starts and once a day while it stays open), and to download a new version when you click Update now, always over HTTPS. It sends:

• at activation: your license key, a machine code, the app version and its release date, and the version of the License Agreement you accepted;
• at license checks and deactivation: your license key and the machine code;
• at version checks: nothing beyond what every request carries (below);
• when you download a new version: nothing beyond what every request carries (below).

The answer to an activation, a license check, or a version check can include the number, release date, and download address of the newest version, so that the app can tell you it exists. The app never downloads or installs a version on its own.

Every request also carries the app version in its User-Agent header. The machine code is a one-way hash of your Windows installation ID and your motherboard ID. It does not reveal those IDs, your name, or your files.

What we keep for the Factory.

• Your license data, including your license keys.
• Your Stripe customer, subscription, and payment method IDs, and your card fingerprint. We use the fingerprint to allow one trial per card.
• For each activation: the machine code, the app version and its date, the License Agreement version you accepted, and when the computer was activated, last checked, and freed.
• Which machine codes and card fingerprints have already used a trial.
• A record of your consent at checkout: the exact terms shown to you, the versions of the License Agreement and of our Terms, your IP address, and your browser's user agent. We keep this record for at least 3 years and never edit it.

Your IP address. Every request, including a version check, shows your IP address to our server and its hosting provider. Our server uses it only in memory, to limit how many requests one address can make, and does not store it. Downloading a new version also shows your IP address to our hosting provider, which serves the file, as any download does (see Usage data). The only place we store your IP for the Factory is the checkout consent record above.

Why. To deliver and check your license, to keep it on one computer at a time, to allow one trial per computer and per card, and to prove what you agreed to.

10. Contact

For privacy questions or requests, contact us at contact@algolens.ai or through the contact form.